Privacy Policy

Effective Date: October 24, 2026

Last Updated: October 24, 2026

1. Introduction

ViCove Financial Services LLC DBA ViCove Business Solutions (“ViCove,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, enroll in our courses, purchase our services or digital products, attend our webinars, participate in coaching or consulting, or communicate with us.

Our mission is to bring humanity back to business by helping organizations create exceptional customer experiences. Protecting the privacy and trust of our clients, students, and website visitors is part of that commitment.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

Depending on how you interact with us, you may provide:

• Name, email address, telephone number, and business contact information.

• Billing and payment-related information.

• Business name, industry, website, and business goals.

• Account registration details and course enrollment information.

• Information submitted through contact forms, surveys, assessments, applications, or consultations.

• Communications, feedback, testimonials, and customer support requests.

• Information you voluntarily provide when participating in coaching, consulting, training, or other services.

Please do not submit sensitive personal information unless it is necessary for a service and we have requested it through an appropriate channel.

B. Information Collected Automatically

When you visit our website or use our online services, certain information may be collected automatically, including:

• IP address and approximate geographic location.

• Browser type, device information, and operating system.

• Pages visited, links clicked, and time spent on our website.

• Referral sources and general website usage information.

• Cookie identifiers and similar tracking technologies, where enabled.

C. Course and Service Information

When you purchase or participate in our educational or consulting services, we may collect information about your enrollment, course progress, assessment responses, webinar participation, service requests, and communications with us.

For secret shopper, customer experience audit, and consulting engagements, we may also receive business-related information, observations, reports, and other materials necessary to provide the contracted service.

3. How We Use Your Information

We may use your information to:

• Provide, operate, and improve our courses, coaching, webinars, consulting, and other services.

• Process purchases, payments, registrations, and account requests.

• Communicate about purchases, appointments, courses, updates, and customer support.

• Send newsletters, educational content, promotional communications, and offers where permitted by law.

• Personalize your learning and service experience.

• Evaluate website performance and improve our content and offerings.

• Maintain business records, prevent fraud, protect our services, and enforce applicable terms.

• Comply with legal obligations and respond to lawful requests.

• Request feedback, reviews, or testimonials when appropriate.

We will not use your information for purposes materially different from those described here without providing additional notice when required.

4. Payments and Transactions

Purchases may be processed through third-party payment processors or platforms integrated with our website or course delivery system.

We may receive transaction details, such as purchase amount, transaction status, billing information, and limited payment identifiers. Full payment card details may be handled directly by the payment processor rather than stored by ViCove.

Payment processing is subject to the applicable processor’s privacy policy and security practices.

5. Cookies and Tracking Technologies

Our website or third-party service providers may use cookies, pixels, analytics tools, and similar technologies to:

• Operate essential website functions.

• Remember preferences and account sessions.

• Understand website traffic and visitor behavior.

• Measure marketing effectiveness.

• Support advertising or remarketing, if enabled.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using nonessential cookies or similar tracking technologies.

6. How We Share Information

We do not sell your personal information for money. We may disclose information to the following categories of recipients when necessary:

• Service providers: Website hosting, course delivery, payment processing, email marketing, scheduling, customer support, analytics, and related technology providers.

• Professional advisers: Attorneys, accountants, insurers, and other advisers when reasonably necessary.

• Legal and regulatory authorities: When required by law, legal process, or a valid governmental request.

• Business transfers: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

• With your direction or consent: When you request or authorize a disclosure.

Some advertising or analytics activities may constitute “sharing” or targeted advertising under certain state privacy laws, even when no money changes hands. You may have rights to opt out of these activities where applicable.

We do not authorize service providers to use personal information for purposes unrelated to the services they perform for us, except as permitted by law.

7. Email Communications and Marketing

If you subscribe to our newsletter, download a resource, register for an event, or otherwise consent to receive marketing communications, we may send educational materials, business tips, announcements, and promotional offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us directly.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as purchase confirmations, account notices, and important updates.

8. Online Courses, Coaching, and Webinars

Information submitted during courses, coaching sessions, webinars, or group discussions may be visible to instructors, authorized personnel, or other participants, depending on the format and settings of the service.

Please avoid sharing confidential business information, private client information, or sensitive personal information in public or group learning environments.

We may use aggregated or de-identified information to evaluate course effectiveness and improve educational materials, where permitted by law.

We will not publicly identify you as a customer or use identifiable testimonials for marketing without appropriate permission where required.

9. Confidentiality of Consulting and Services

ViCove may receive confidential business information when providing customer service consulting, customer experience audits, secret shopper assessments, employee training, or related services.

We will use such information to deliver the agreed services, communicate with the client, prepare reports, and fulfill applicable contractual obligations.

We will take reasonable steps to limit access to confidential client information to individuals and service providers who need it for legitimate business purposes.

Specific confidentiality, reporting, recording, and information-sharing requirements may also be addressed in a separate client agreement or statement of work.

Clients should not submit personal information about their customers or employees unless doing so is necessary, authorized, and lawful.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining accounts, processing transactions, resolving disputes, enforcing agreements, and meeting legal, tax, or accounting obligations.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable legal requirements and legitimate recordkeeping needs.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorized access to your account.

12. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Obtain a copy of certain personal information in a portable format.

• Opt out of certain targeted advertising, sales, or sharing of personal information.

• Withdraw consent where processing is based on consent.

• Appeal a decision concerning a privacy rights request, where applicable.

• Not be discriminated against for exercising applicable privacy rights.

To submit a request, contact us using the information in the Contact Us section below. We may need to verify your identity before processing certain requests.

We will respond within the time required by applicable law. Some requests may be subject to legal exceptions.

Texas Residents

If you reside in Texas, you may have rights under the Texas Data Privacy and Security Act, as applicable to our business and your information. These rights may include access, correction, deletion, data portability, and the ability to opt out of certain processing activities.

The availability of these rights depends on applicable legal requirements and exceptions. If you disagree with our response to a privacy request, you may contact us to appeal where the law provides that right.

13. Third-Party Websites and Services

Our website, courses, emails, or other communications may contain links to third-party websites, platforms, or services.

We do not control the privacy practices of third parties and are not responsible for their independent policies or practices. We encourage you to review their privacy policies before providing personal information.

Your use of third-party services is governed by their applicable terms and privacy notices.

14. Children's Privacy

Our services are intended for adults, business owners, professionals, and other individuals seeking business education or consulting.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without legally required authorization, we will take appropriate steps to delete it.

If you believe a child has provided personal information to us, please contact us.

15. International Visitors

Our business operates from the United States. If you access our website from another country, your information may be processed or stored in the United States or other locations where our service providers operate.

Where applicable, we will handle international transfers of personal information in accordance with relevant legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.

When we make changes, we will revise the “Last Updated” date at the top of this page. If material changes require additional notice under applicable law, we will provide that notice through an appropriate method.

Your continued use of our website after an updated policy becomes effective is subject to the revised policy, to the extent permitted by law.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, contact us at:

ViCove Financial Services LLC DBA ViCove Business Solutions
Website: https://www.vicovesolutions.com
Email: [email protected]
Business location: Texas, United States

Please include “Privacy Request” in the subject line of privacy-related inquiries.

Thank you for trusting ViCove Business Solutions. We are committed to building better business experiences through professionalism, transparency, and respect for the people we serve.